|
Satisfying our customers is a business philosophy that we
respect, practice, and emphasize in our business.
Need to Return a
product?
To return a product at The Organized Horse, Inc., you'll need to
request a Return Merchandise Authorization (RMA) number. This can be done by
contacting our service department at info@TheOrganizedHorse.com,
or by telephone. NO returns of any
type will be accepted without an RMA.
To request an RMA:
By phone: 1-360-568-0563
Monday - Friday: 9 a.m. - 6 p.m. PST
By e-mail: info@TheOrganizedHorse.com
We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item description
- Nature of the problem
In general, The Organized Horse, Inc. accepts returns on merchandise
from select manufacturers within 30 days. However, The Organized
Horse, Inc. reserves the right to authorize product returns beyond 30 days
from the invoice date. IF the
product is accepted after 30 days, credit will be issued toward one of the
following:
·
FUTURE
PRODUCT PURCHASES
·
A
FULL CASH REFUND
·
ORIGINAL
SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.
Customers are responsible for all shipping charges.
The
Organized Horse, Inc
may pay the shipping charges on the replacement or exchange
item(s) going back.
·
SEND
YOUR AUTHORIZED RETURN TO THE ADDRESS BELOW:
o
The
Organized Horse, Inc.
16903 93rd St. SE
Snohomish, WA
98290
Returns within 30 days from invoice date can be for
exchange, replacement refund or credit at The Organized Horse, Inc. discretion.
Please be aware that specific manufacturers have more restrictive return
policies.
| 
